Where can I get a receipt?
As our stores are locally owned and operated, you will need to contact the store directly to obtain a tax invoice or receipt for your order. You can find your store’s phone number using our store finder - Domino's Pizza (dominos.co.nz/store-finder)
Can I make adjustments to an order that has already been placed?
If the order has already been received by the store, it is likely that the store has already started making your order. If you need to make any changes to your order, please contact the store directly. You can find your store’s phone number using our store finder - Domino's Pizza (dominos.co.nz/store-finder)
What hours are Domino’s stores open?
You can find the exact opening hours for your local store here: store finder - Domino's Pizza (dominos.co.nz)
What does the 100% satisfaction guarantee cover?
At Domino’s we have a 100% satisfaction guarantee, which means that if you are unhappy or unsatisfied with your meal, we will replace or refund it. If you are unhappy with your meal, please contact the store where the meal was purchased using our store finder - Domino's Pizza (dominos.co.nz). Alternatively you can contact your local store by filling in a feedback form - Domino's Pizza (dominos.co.nz)
How can I place a large order for my business/event?
Domino’s may be able to assist with coordinating your large order. Please reach out to your local store to discuss this further. You can find your store using our store finder - Domino's Pizza (dominos.co.nz)
Why does my Domino's App keeps crashing?
We are always making changes to enhance our App experience. Please visit the App Store (iOS) or Google Store (Android) to ensure you have the latest version of the Domino's App installed.
Where can I update my details when ordering?
First please log into your account. The log in button can be found on the top right hand side of the page in both our app and our website. Once you have logged into your account, in the top corner you will see “my account”. Once you click this, you will be able to select the appropriate title and update information such as your name, mobile number, password and saved payment details.
What if I have forgotten my password?
Please click the ‘forgotten password’ link on the login page of online ordering. You will receive an email with a link to recreate your password. If this does not work, please contact us at our feedback form - Domino's Pizza (dominos.co.nz)
How do I unsubscribe from emails/SMS?
On your email or text message, please select the unsubscribe link towards the bottom of the message. If this does not work, please reach out to our customer service team at Domino's feedback form - Domino's Pizza (dominos.co.nz) to assist.
Why won't the system accept my delivery address?
Our delivery areas are based on the area in which we believe we can deliver hot and fresh pizzas. If you address does not come up, it’s likely that you are too far from our local store for delivery. We are always looking at new delivery technologies and new store locations, so we can serve even more customers!
Why does the tracker show my pizza has been delivered when it hasn't?
Whilst technology is usually our friend, sometimes it doesn’t work as we would like it to. If you think your tracker may be showing an error, please contact your local store for an accurate status update of your order. You can find your store’s phone number using our store finder - Domino's Pizza (dominos.co.nz)
What is the 15 and 20 minute delivery guarantee?
The 15-minute guarantee is $5, and the 20-minute guarantee is $3.
This small, voluntary fee ensures we prioritise your order no matter how busy we are, and get it to you in less than 15 or 20 minutes. This is a completely optional add-on to your order, but great for when you’re racing against the clock! If, for some unforeseen reason, you pay this fee and your order doesn’t arrive in time, we’ll send you a voucher to make it up to you.
I paid for a 15- or 20-minute guarantee, but my pizza arrived after the designated time, how can I claim my voucher?
If the unfortunate circumstance arises where conditions don't allow us to deliver to you in under 15 or 20 minutes, please check your emails where you should find a voucher to make it up to you. If you did not receive a voucher and believe you are entitled to one, please complete a feedback form - Domino's Pizza (dominos.co.nz)
Why am I being charged an ‘Extended Delivery Fee’?
This fee (which ranges from $4.95 – $9.99) only applies to a small number of deliveries that are outside the normal delivery zone for a store, where otherwise it would not be possible for a store to deliver. It ensures we can continue to deliver delicious pizzas straight to your door. If this fee applies to your order, it will be clearly displayed at the checkout.
PRICING, VOUCHERS AND DEALS
Why are the prices more for delivery?
At Domino’s, our goal is always to offer the best value pizzas in town, so we believe customers should have the option of choosing between pick up or delivery. Our delivery pricing considers the extra costs of labour and fuel charges required for a delivery. We cover this cost partly in the price of the first pizza delivered and then a discount is applied to further pizzas after that to reward customers that order more.
Can I use vouchers in the store?
Some of our vouchers are for use both in our stores and online. Check the terms and conditions of your specific voucher first.
Where can I find a voucher or deal?
To find our best offers, head to the Domino’s app. You can also sign up for our VIP club to get the best deals sent to you directly via email and/or SMS Subscribe to the VIP Club - Domino's Pizza (dominos.co.nz)
I have a voucher for a free pizza but it doesn't work for delivery?
Please check the terms and conditions of your voucher. Many of our vouchers are free for pick-up, however to order delivery have to meet our minimum delivery spend of $22*(AU). We recommend heading to the Domino’s App to find our best delivery deals.
Why am I being charged an extra surcharge?
In order for us to supply the best customer service and experience we may include surcharges such as Late Night Surcharges, Sunday Surcharges or a Public holiday & Christmas Day Surcharge. For more information about our pricing, visit: About Pricing at Domino's (www.dominos.co.nz)
What is a merchant fee?
Many of our stores are locally owned and operated. To cover the cost of the processing fee, a small EFTPOS surcharge will be applied to all in-store transactions. Clear signage will be displays that indicates this fee.
MENU AND NUTRITION
Do you offer Gluten Free pizzas?
At Domino’s we pride ourselves on being able to cater to a wide range of dietary requirements, including our passionate gluten free pizza lovers! Our Gluten Free Sourdough bases are provided to Domino’s precooked and then cooked to perfection by our team members on request.
Do you have any Halal options?
To ensure we can focus on our national core menu, we don’t currently have any Halal certified stores in Australia and New Zealand.
Do you have any vegan options?
Absolutely! All of our dough is vegan, and many of our pizzas can be made vegan by simply swapping to vegan cheese. We also have a delicious range of Vegan items already available on our menu, including our iconic garlic bread! Visit Domino's Nutritional Information page for more information.
Are your products suitable for people who are Lactose intolerant?
Our pizza bases are all dairy free and we are proud to have Vegan Cheese as an option for our customers. Visit Domino's Nutritional Information page for more information.
Is Domino’s suitable for diabetics?
You can view the carbohydrate and sugar content of each pizza on the Domino's Nutritional Information page.
I have food allergies, what can I eat?
For information on the ingredients on our menu, please visit: Domino's Nutritional Information .
For any further questions about specific allergies or ingredients, please don’t hesitate to reach out to your local store, or contact us directly via our feedback form - Domino's Pizza (dominos.co.nz)
Can I eat Domino’s while pregnant?
We can confirm that of our cheese is pasteurised. This means our cheese is safe to eat for those who are pregnant, as it has gone through the process of pasteurisation. Pasteurisation usually involves heating milk to a specific temperature for a certain period of time to kill any harmful organisms that can be present in milk. If you are still unsure, we recommend you reach out to your doctor.
Do any products contain nuts?
We do not use nuts as an ingredient in any of our pizzas or sides. However, some ingredients and sides are produced in factories that also handle nuts, and therefore may contain traces. Please visit our Domino's Nutritional Information page for more details.
Can I purchase a Domino’s Gift Card?
Unfortunately Domino's Gift Cards are no longer available. We are in the process of developing a new Gift Card program and hope to have this service back again soon.
PRIVACY AND SECURITY:
What will you do with my personal details?
At Domino’s, we take the privacy of our customers extremely seriously. Personal information is stored on our secure database to allow for faster and efficient ordering.
How do I know my details will be secure?
We take the upmost care in handling personal information. If you have any concerns about your personal information, please contact firstname.lastname@example.org
FRANCHISING AND CAREERS AT DOMINO'S:
I am interested in buying a Franchise, where can I get some more information?
For further information on becoming a Domino's franchisee, please visit
Where can I apply for a job at my local Domino’s store?
Thanks for considering Domino’s for employment! Please visit Domino's Jobs - (www.dominos.co.nz) to see the latest positions and locations hiring.
DONATIONS AND SPONSORSHIPS:
Does Domino’s offer sponsorship/fundraising?
We sure do! Many of our stores are locally owned and operated so it is best to contact your local store for more information. You can find your local store by visiting: https://www.dominos.co.nz/store-finder
What is Domino’s Feed the Knead program?
At Domino’s, we are committed to supporting the local communities in which we operate. That’s why our community-based ‘Feed the Knead’ program is now available across Australia and New Zealand. This program aims to provide localised support by giving those doing it tough one less thing to worry about – a safe, hot meal.
If you know an individual, business or charity in "knead", simply fill out a nomination form below and we’ll do what we can to help.
What is a Doughraiser and how can I get involved?
At Domino’s, we are passionate about doing the right thing because it’s the right thing to do. Many of our stores show their support for community causes by hosting ‘Doughraisers’ – Domino’s version of a fundraiser for local charities, community groups, sporting clubs, hospitals, individuals/families in need, and more. Thanks to the generosity of Domino’s franchisees, a certain amount from every pizza sold during a Doughraiser is donated to this local cause.
If you, or someone you know would like to organise a Doughraiser, reach out to your local Domino’s store. To find your nearest store, please visit: https://www.dominos.co.nz/store-finder