ZERO CONTACT PRACTICES

At Domino’s, our priority is always the health and safety of our team members and customers. We understand the trust our customers place in us to deliver safe, freshly prepared meals and take our responsibility seriously. That’s why we have implemented a number of preventative measures, including Zero Contact Takeaway and Delivery. This means having your favourite Domino’s meal piping hot and fresh like usual, but with no direct contact between you and our team members.

ZERO CONTACT PICK UP

You can place a takeaway order online or over the phone. When you arrive at the store please wait outside and watch the order screen until your order is ready. We will then place your order on the table at the door and step back to a safe distance. One the team member has stepped back, you may collect your order.

ZERO CONTACT DELIVERY

For a Zero Contact Delivery, the Delivery Expert will place your order in front of your door, or on a safe surface you have specified, before moving back to a safe distance. They will then contact you by phone to let you know they have arrived and will wait to ensure you have collected your order.

Zero contact delivery prompt on mobile phone All Domino’s deliveries will now be Zero Contact.

Order placed at door step The Delivery Expert will place your order on a safe surface in front of your door.

Delivery expert and customer 2 meters apart from one another The Delivery Expert will then move back to a safe distance and wait until you collect your order.

HELPING OUR COMMUNITIES

Domino’s is committed to delivering hot, fresh meals to the community for as long as it is safe to do so. Using Zero Contact Delivery, you can rely on us to deliver a meal that is tasty and safe – removing the need to leave the house in search of alternative options.

During these challenging times, we have also been working hard to feed those on the front line helping to keep us safe and our society moving. Some of these people are your more obvious heroes such as our nurses and doctors, others include shelf-fillers at our grocery stores or the people manning virus call centres.

We understand it’s a privilege to continue to feed the community during this time and being able to deliver meals to the front line men and women who are working hard to keep us safe is just one small way we can say thank you.

Mater Hospital staff receive pizzas donated by Domino's

HOW YOU CAN HELP

Help us, to help you, by choosing a cashless payment method with Eftpos or Credit Card and maintaining a safe distance from our team members when collecting your meal.

Thank you for helping us to keep our community safe.

Frequently Asked Questions

Is Domino’s open?

Yes! We are now open for Zero Contact Delivery across all stores and Zero Contact Pick Up at majority of our stores. We will continue to listen to advice from government and health authorities and adjust our operations accordingly.

What is Domino’s doing to protect team members and customers?

The safety of our team members and customers is always our priority. We follow strict food safety and hygiene procedures, including regular handwashing, sanitisation and wearing gloves when making pizzas. Our pizzas are then cooked in an oven that exceeds 250 degrees Celsius and are not touched again by human hands. Additionally, we have implemented Zero Contact Delivery practices to ensure we are complying with social distancing requirements. We will continue to listen to advice from government and health authorities and adjust our operations accordingly.

Can I still pay with cash?

In these uncertain times, we want to ensure that everyone has access to a hot meal. We know that some of our customers can only pay in cash, so have taken additional measures to ensure that these people can still receive their meal in a way that is safe for them, and for our team members. However, where possible, we request that you pay via cashless method such as Credit Card.