Domino’s investigating unauthorised spam emails


October 2017

Domino’s has been notified of a number of customers receiving unauthorised spam emails.

There is no evidence to suggest that there has been any unauthorised access to Domino’s systems.

We are investigating a potential issue with a former supplier’s systems that may have led to a number of customer email addresses, names and store suburbs (related to pizza orders) being accessed as a result.

Domino’s acted quickly to contain the information when it became aware of the issue and has commenced a detailed review process.

Ongoing testing has confirmed our systems are secure and at no time has customer financial information (including credit cards) or passwords, been accessed or compromised.

Domino’s confirmed customers do not have to update passwords or details but recommends they don’t click on any links contained in the spam material, mark the emails as spam, and ensure their virus protection is up-to-date.

The Company is continuing to work with industry best cyber-security professionals to work with suppliers to protect customer information and further enhance security. We are also engaging with the Office of the Privacy Commissioner in regards to this issue.

For further information, please contact: 

Concerned customers can reach a Domino’s team member via Facebook ( A free 0800 number has been established for any concerned customers to reach a Domino’s team member on 0800 29 20 00 or email to discuss any questions they may have.


For media inquiries, please contact:

Tracy Llewelyn, Head of Communications: +61 408 771 024


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